TRAILFX is committed to customer service and ensuring that every interaction is pleasant and satisfactory. All returns must be called in to customer service for return authorization.
Only items currently stocked and purchased within the prior 12 months will be considered for return. No returns will be allowed on mounted wheels and painted products. Product must be returned in saleable condition. TRAILFX’s Returns Department has final approval on all returns. Items returned in poor condition will not be accepted.
If your order was damaged in shipping, please contact us at 1-866-638-4870. Any returns due to TRAILFX error or received damaged must be called in within 10 days.
EXCEPTION ON RETURNS
Parts damaged due to improper installation or abuse, are not returnable, and we are not responsible for any labor expenses, towing, rental car, or other expenses caused by using wrong or defective parts during installation.
Vehicle Warranty: When ordering parts and accessories for vehicles still under the manufacturer's warranty, it is the vehicle owner’s responsibility to ensure that the warranty will not be adversely affected by the installation of these parts.
Warranty Parts: Please refer to the warranty documentation shipped with the product’s packaging. We reserve the right to refuse any parts that show evidence of being used or installed contrary to manufacturer's instructions, or were subjected to improper handling, packaging, or shipping by the customer.
To obtain a Merchandise Return Authorization (MRA) contact us at 1-866-638-4870 or email us at email@example.com referencing your order number. An email will be sent within 48 hours of the request with a return shipping address and complete shipping instructions. Please include a copy of the original receipt and the email with the return.
- No returns will be accepted without an MRA number
- All MRA's expire after 30 days of issue. If the MRA is not shipped back to TrailFX within 30 days of issue a new MRA must be requested
- All returns must be postage paid. No COD or Freight collect returns will be accepted
Refunds for returns normally process and credit within 15 days from the date we receive your return at our warehouses. Please note that inaccurate reason for return may cause an inconvenient delay in the credit processing. Once the return has been approved and processed, the refund will be credited to the credit card used to buy the merchandise. You will receive a "credit approved" email the day you are credited. Please be aware that the bank may take 4-7 business days to post the credit to the account or credit card used.
If you do not receive a credit after 30 days, please email our returns department at customerservice@TrailFX.com and we will respond to you immediately. Shipping charges are not refundable. All return orders can be charged a 10% Restocking Fee based on the condition the product is returned in. All returns must be packaged properly; we are not responsible for damaged returns that resulted from improper packing.
In the off-event that your order is damaged in shipping from us, please contact us at 1-866-638-4870 or email firstname.lastname@example.org.
While we offer you the option of shipping your order placed on our website to your home or a network dealer near you, our dealers cannot accept and process returns in their stores.
Thus, any purchases made on TrailFX are not returnable at a Dealer, even if the order was picked up at a Dealer. The dealer will not be able to accept your return or refund your money. All returns must go through process as described under the Return Procedure. We apologize for any inconvenience caused. We are working diligently to offer in-store return service to you in the near future. Your patience is greatly appreciated.
Our order fulfillment systems are designed to deliver your orders as quickly as possible. Orders are sent to the warehouse immediately for quick fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has been processed.
If you would like to try to cancel or change your order, please contact us via phone or email as soon as possible. We will do everything possible to accommodate your request as long as the order has not already been processed.