X-GUARD PLUS POWERTRAIN WARRANTY
TraiFX suspension products are engineered and built to provide years of trouble-free service. TrailFX backs its outstanding suspension products with an exceptional 5 year - 60,000 mile X-GUARD Plus Powertrain warranty. The X-GUARD Plus warranty is FREE with the purchase and professional installation of any TrailFX suspension product. This exclusive X-GUARD Plus warranty program covers all major powertrain parts so customers can have the peace of mind that their vehicle is covered in the event of a failure related to suspension modifications. Special Terms and Conditions apply.
HOW IT WORKS
After purchasing a qualifying TrailFX suspension and having it installed by a qualified professional installer, retain the proof of purchase for the product as well as any documentation regarding the installation services provided. All X-GUARD Plus warranty claims must be accompanied by the proof of purchase by the original owner. That's all there is to it, and the vehicle is covered!
TERMS & CONDITIONS
The X-GUARD Plus warranty covers the vehicle if a properly-installed TrailFX suspension product causes damage to the powertrain or specified engine components on the vehicle in question. If the vehicle manufacturer denies warranty coverage on powertrain or engine components on the vehicle because a qualified TrailFX suspension product caused damage to the vehicle component, TrailFX will reimburse the owner for the cost to repair or replace the damaged powertrain or engine components up to five thousand dollars ($5,000), subject to the following terms and conditions.
What Is Covered?
Engine: All internal lubricated parts, timing belt or chain, pulleys and cover; oil pump; water pump; manifolds; crankshaft damper; balancer; engine mounts; turbocharger housing, internal parts and vanes. Note: Cases, housings, engine block and cylinder heads are only covered if investigation of a qualifying claim yields evidence that such parts were damaged by the failure of an internal lubricated part.
Automatic Transmission/Transfer Case: All internal lubricated parts, torque converter, vacuum modulator.
Manual Transmission/Transfer Case: All internal lubricated parts. Note: Does not include manual clutch, pressure plate, throw out bearings, pilot bearing or bushing, clutch master or slave cylinders, bellhousing.
Rear-Wheel Drive: All internal lubricated parts, supports and U-joints, axle shafts and wheel bearings.
Front-Wheel Drive: All internal lubricated parts, axle shafts, constant velocity joints, front hub bearings.
What Is Not Covered?
The X-GUARD Plus warranty covers only those items listed under the “What is Covered” section, and does not cover the following: Incidental or consequential damages or loss caused by breakdown of components (or otherwise) including property damage, personal injury, inconvenience, loss of vehicle use and commercial loss, including any rental or towing expenses which may be incurred.
Normal wear and tear to any vehicle part or component, including normal wear and tear on any installed TrailFX product.
All vehicle parts or components or property either exterior, interior or otherwise not listed under the “What is Covered” list are excluded from this limited warranty.
Repairs that would be covered by the vehicle original manufacturers’ warranty are not covered unless written evidence is submitted that a claim made under the original manufacturers’ warranty was denied due to installation of, and/or damage caused by, a qualifying TrailFX suspension product.
Repairs required because of collision, operation without proper or reasonable vehicle maintenance (including neglect), negligence, abuse/misuse of vehicle under vehicle manufacturer’s recommended vehicle operation or of TrailFX products under TrailFX’s product installation instructions or product usage recommendations, breakdown or failure of any vehicle parts or components not specifically listed under the “What is Covered” section, overheating, road conditions, alterations/ tampering, racing (either within or outside a coordinated and legal event), accidents, fires, floods, riots, acts of God, vandalism, upset, theft, incorrect fuel type, low fluid levels, abuse through towing or improper load capacity, abuse through continued operation of an impaired vehicle, or any other losses not specified under the “What is Covered” section.
Service adjustment(s) or cleaning(s), carburetor, throttle body assembly, radiator or fan parts and components, fuel system (including any and all fuel pumps, injectors or other components), air conditioning/heating/climate control devices (all components and services including recharge, refrigerant, coolant), battery and battery cables, belts, hoses, brakes (including all hubs, drums, shoes, linings, rotors and brake pads), any and all exhaust system parts and components (including catalytic converter, DPF), any and all filters, fluids, and lubricants, any and all lights and or lighting components, manual clutch disc, strut studs, any and all maintenance fees or costs or shop supplies including hazardous waste removal or any other mechanical/maintenance services performed either professionally or by the X-GUARD Plus warranty holder.
Excessive oil or fuel consumption, loss of compression or power, or gradual reduction in operating performance after purchase, any repairs or actions taken on vehicles whose mileage has been altered or whose odometer has been tampered with, if repairs are/were performed by someone other than the seller.
COMMERCIAL USE EXCLUDED – The X-GUARD Plus warranty is not intended to cover, and is not valid on vehicles that are used for commercial purposes. Any and all commercial use is excluded and will void the X-GUARD Plus warranty coverage.
Coverage Period: The X-GUARD Plus warranty is limited to the first 5 years or 60,000 miles of the vehicle’s life, whichever comes first. The X-GUARD Plus warranty does not replace the factory warranty during this period when in effect.
Installation: The X-GUARD Plus warranty is valid only if the product was installed by a qualified professional mechanic in accordance with the applicable TrailFX installation instructions, and the vehicle owner adhered to TrailFX recommendations as to tire/wheel size and followed any and all TrailFX product maintenance recommendations. Proper installation of all TrailFX products includes the requirement that any installed aftermarket tire does not have contact with the vehicle body or suspension components; installed tires should not have contact with anything other than the road surface. The determination of proper installation will be made at the sole discretion of TrailFX/X-GUARD Plus or its authorized repair technician in the event of a claim.
Vehicle Maintenance: Failure to perform the vehicle manufacturer’s recommended maintenance voids the X-GUARD Plus warranty protection. All necessary vehicle powertrain and engine maintenance must be performed in compliance ith OEM recommendations and by a dealer or ASE certified mechanic. All necessary maintenance to the installed TrailFX product must be performed in compliance with the applicable TrailFX maintenance instructions and recommendations. Abuse or misuse of the installed TrailFX product voids the X-GUARD Plus warranty protection. In the event of a claim, complete maintenance records of the vehicle, including receipts of purchased and installed TrailFX product as well as proof of mileage and any additional services performed must be kept by the vehicle purchaser and made available to TrailFX upon request. Any attempt to tamper with the vehicle’s odometer reading, or otherwise misrepresent the actual mileage of the vehicle, voids the X-GUARD Plus Warranty protection. Failure to follow the recommendations for maintenance and care of your qualified TrailFX product(s) voids the X-GUARD Plus warranty protection.
Non-Transferrable: The coverage provided by the X-GUARD Plus warranty applies only to the covered vehicle while owned by the original purchaser of the qualified TrailFX suspension product whose name appears on the submitted and approved warranty registration.
No Implied Warranty: Unless such exclusion is prohibited by law, the X-GUARD Plus warranty makes no warranty or guarantee other than expressly provided herein, and excludes any and all implied warranties of merchantability and fitness for a particular purpose.
Applicable Law: The X-GUARD Plus warranty shall be construed, interpreted, and enforced in accordance with the laws of the state of Nevada. Any action or proceeding to enforce the terms of this warranty shall be brought solely in a court of competent jurisdiction in the state of Nevada, and TrailFX customers covered by the X-GUARD Plus warranty consent to the personal jurisdiction and venue of such court.
If repairs under this warranty are needed, you must deliver your vehicle to your vehicle’s factory authorized repair facility, and contact the X-GUARD Plus warranty claim administration office at 866-638-4870. Claims for X-GUARD Plus warranty coverage must be made within 30 days of the manufacturer’s denial of warranty coverage.
All claims are subject to a non-refundable $100 claim processing fee. The claims processing fee must be paid, and all claims MUST be authorized by the claims office before any repair is performed or any benefits are paid under the X-GUARD Plus warranty.
Please be prepared to supply detailed information, including documents and images of the vehicle, and proof of the vehicle manufacturer’s denial of warranty coverage, so that the representative can evaluate how to help you. All claims must be presented to an X-GUARD Plus claim representative before any repairs are conducted. An X-GUARD Plus claim representative will evaluate the claim and make arrangements with a facility of their choice to inspect and evaluate the vehicle. No repairs will begin without an inspection of the vehicle by an X-GUARD Plus claim representative or an authorized repair facility. No amount shall be paid for repairs that are not authorized by an X-GUARD Plus claims representative. Upon approval of a claim, TrailFX will arrange for payment for repairs under this warranty to be made directly from TrailFX to the selected repair facility upon completion of approved work.